Frequently Asked Questions

How long is delivery on the hair extensions?

We Ship VIA Royal Mail which usually takes 1-3 working days, depending on Royal Mail this can sometimes take a little longer if you havent received your hair extensions in 10 working days please contact us.

Can we return the hair extensions if they are the wrong colour?

Yes of course! Just fill out our returns form and pop them in the post. Please make sure when returning the hair extensions they are still attached to the cardboard and in the netting.

Do you have a colour chart?

Yes! Please follow this link Krystellie Color Chart.

How long does the hair last?

This all depends on how well you look after this, people have had this hair longer than 3 months.

Can the hair be dyed/colour treated?

No, we advise not to dye the hair.

How thick is the one piece and three piece clip in hair extensions?

Our hair extensions are thick and weigh 250grams! If you have very thick hair we advise to buy 2 packs.

I have just made an order and the order status is marked as awaiting fulfillment what does this mean?

Awaiting fulfillment is nothing to worry about, they are just waiting to be posted.

I have waited 5 working days and my hair hasn’t come what happens now?

If the hair hasn’t arrived in the post please give them a few more days as sometimes Royal Mail can take longer than usual, if you have waited over 10 days please contact us.

Are the hair extensions real?

No the hair is Kanekalon heat resistant synthetic you can use up to 160degree heat on them, no higher as you will burn the hair! we recommend not to use GHD’s on the hair.